Terms & Conditions

Please read through the terms and conditions thoroughly before purchasing. When attending STRONGROOM Studio (Upstairs 736 Plenty Road Reservoir VIC) you agree to the terms and conditions as laid out on the STRONGROOM Studio website strongroomstudio.com.au.

Reformer General Terms and Conditions

  • Introductory Offers (6 classes for $60 valid for 21 days are only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. Clients found to be buying the First Time Intro Offer more than once will be suspended and charged any additional class costs they may have incurred. 
  • A minimum of two people is required for a class to proceed. You will be contacted via text 2 hours prior to the start of class should it need to be cancelled and your session returned.
  • Cancellations made less than 6 hours prior to class start time will forfeit that session. No-shows/absences will forfeit that session.
  • Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
  • Arriving at the start of class or after is considered late. (ie. after class has started) If you’re late you forfeit the session. Empty reformers at the start of class will be given to our waitlisted clients.
  • Instructors reserve the right to restrict clients to a particular class type for safety reasons; and instructors reserve the right to turn clients away if they do not have the correct medical clearance.
  • If a class you want is full, you can sign up for the waitlist. Should a place become available you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, but please respond if you can attend or not. If you cannot make it, your place will be offered to the next client.
  • Casual passes are valid for the time period shown on the pass purchased, starting from your first booked class:

  • 5 classes – $135 (valid 45 days)

  • 10 classes – $260 (valid 60 days)

  • 20 classes – $500 (valid 90 days)

  • 50 classes – $1200 (valid 12 months)

Casual passes are valid for the time period shown on the pass you purchase, starting from your first booked class. All casual passes are non-refundable, non-transferable, and non-extendable. Passes may only be extended in the case of injury with a medical certificate provided, and requests must be made before the expiry date.

  • Sessions are not transferable to another individual and cannot be used by anybody else. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
  • Gift cards can be used for classes and products at STRONGROOM Studio. They are not redeemable for cash and are non transferable. STRONGROOM Studio does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final and in accordance with the Australian Competition and Consumer Commission.

Reformer Class Cancellation Policy

  • Cancellations made more than 6 hours before class will get their session returned.
  • Late Cancellations made less than 6 hours before class will forfeit the session.
  • No-Shows and absences will forfeit the session.
  • Late arrivals that come to class  5 minutes after start time are considered No Shows.

Reformer Membership Terms & Conditions

Weekly Memberships: 1 Class, 2 Classes & Unlimited

  • All Memberships run on a 7-day autopay schedule from the credit card stored in Mindbody (a secure system).
  • Membership will continue with scheduled autopays unless STRONGROOM Studio is notified of a termination request in writing (see Termination Policy below).
  • Membership can be paused anytime at no cost (see Suspension Policy below).
  • Memberships may be subject to price increase, with written notice provided 4 weeks prior.

Extra Sessions (1 & 2 Class Memberships)

  • Members on 1 or 2 Class per week memberships can purchase additional sessions at $20 per class.
  • Additional sessions are valid for 7 days from purchase and must be arranged prior to attending class.
  • If an extra session is taken and shows as unpaid or owing, $20 will automatically be charged to the card on file per session booked, regardless of late cancel or no show.

Unlimited Memberships: Late Cancel & No Show Fees

  • Unlimited Members are subject to a $15 fee for no shows and a $10 fee for late cancels.
  • Each Unlimited Member receives 2 free late cancels/no shows per month. After this, all fees will apply.
  • Fees will be charged automatically at the end of the month to the card on file.

Failed Payments

  • Failed membership payments will incur a $5 fee for every day the payment fails to process.
  • Fees will be added as a debit to the client’s Mindbody account and processed with the membership payment.
  • If payment is not settled within 3 days, all booked classes will be cancelled and the membership placed on hold.
  • All outstanding charges must be paid within 7 days or the client account will be cancelled.

Membership Suspensions

  • At least 7 days written notice is required for membership pauses or suspensions to allow time to pause scheduled autopays.
  • Suspensions are unlimited.
  • Requests must be emailed to hello@strongroomstudio.com.au.

Membership Termination

  • STRONGROOM Studio requires at least 7 days written notice to terminate a membership. Please email requests to hello@strongroomstudio.com.au.
  • In the case of long-term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted with written confirmation from a medical doctor.
  • STRONGROOM Studio may terminate a membership without notice for inappropriate, offensive, or illegal behaviour directed at staff, other members, or occurring on our premises.